QUALITY

Rebellion IT wants to provide quality service to all clients. We want to understand what the client is asking for and to ensure that they receive it.

If ANYTHING goes wrong with a repair we’ve done, we’ll happily fix it. We proudly stand behind everything we do. Our duty to you doesn’t end when your check is cashed. We want to make you so happy with our service that you have to tell someone else about us.

COMMUNICATION

We know that for many people IT jargon and “tech-speak” is another language. REBELLION IT prides itself on the ability to convey technical concepts or issues in plain English.

You already know your computer is broken, so why pay someone to figure out the specifics? If you call us to check things out, it’s our job to earn your trust, and your business. We do that by coming to your home or office and giving you a free estimate. This gives you the freedom to call us for any problem, big or small, at no risk of getting a huge bill.

TRUSTWORTHINESS

We really care whether the issue presented to us has been solved. We want our clients to trust us with their IT needs and come back to us for future business.

If we start a task and after a couple of hours realize we can’t fix it – we don’t charge you. We figure you’re paying us to get the job done. But with REBELLION IT it’s simple: no fix = no pay.

*Non-refundable charges may be incurred if troubleshooting or hardware diagnostics are needed, call for details.

PUNCTUALITY

If you don’t want to deal with pulling all the cables out of your computer and dragging it to a computer shop, we can ease your burden. If you’re in our services area we can show up at your front door ready to fix your computer!

We will always aim to be on time to any appointment. If it is clear that we will be late we will always call to warn of the delay and apologize.

AFFORDABILITY

Keeping a full-time IT professional on your staff can be expensive.Whether you are a growing business that needs to expand your current network infrastructure or are simply tired of worrying about computer viruses and the “blue screen of death,” REBELLION IT can help. For a low monthly fee, you will have an IT team that is not only on call for whatever computer repair needs surface, but also in place to create data backup services, to schedule regular network maintenance, and  to plan for all of your information technology requirements.

FRIENDLINESS

We are a family owned business, not a major corporate conglomerate. This means your happiness directly affects ours. When you are pleased, we can sleep at night.

REBELLION IT provides friendly and professional IT support to home users, small businesses working from home and offices as well as charities and non-profit organizations.